Item availability

Although we make every effort to keep sufficient stock of items listed on our site, occasionally we do sell out of certain products.  If we are out of stock on an item that you've ordered, we will notify you via e-mail.  Any changes will be reflected in your order total as well as your shipping confirmation.

Which credit cards do you accept?

ActiveEndeavorsOnline.com accepts the following credit cards: Visa, MasterCard, American Express and Discover.

Do you charge sales tax?

Sales tax is charged only to Iowa residents.

Guarantee

Customer satisfaction is our business.  We offer a 100% money-back guarantee on our products.  If you are unhappy with any item you purchase, simply return it to Active Endeavors with all the original tags, packaging and the original receipt marked "refund" within 30 days of receiving your order.  We are committed to making you happy.

What is you privacy policy?

Active Endeavors has created this privacy statement in order to demonstrate a firm commitment to privacy.  The following discloses our information gathering and dissemination practices for this web site.  ActiveEndeavorsOnline.com.  We use your IP address to help diagnose problems with our server, nad to administer our Web site.  Your IP address is used to gather broad demographic information.  Our site uses cookies to keep track of your shopping cart.  This cookie will last for 24 hours from the time you leave our site.  Our site uses an order form for customers to request information, products and services.  We collect visitor's contact information (like their e-mail address).  Contact information from the order form is used to send orders to our customers.  The customer's contact information may also be used to get in touch with the visitor when necessary, and to notify customers of upcoming promotions.  This site has security measures in place to protect the loss, misuse and alteration of the information under our control.  We offer a complete protection program for all of our customers.  No credit card or other personal information is kept on our server.

This site gives users the following options for removing their information from our database:  to not receive future communications or to no longer receive our service, you may click the unsubscribe link at the bottom of any e-mail you receive from us.

This site gives users the following options for changing and modifying information previously provided.  E-mail us at info@activeendeavorsonline.com or call the following telephone number: (877) 577-0539.

If you have any questions concerning this privacy statement, the practices of this site or you dealings with this site, you can contact:

Active Endeavors, 138 S. Clinton St., Iowa City, IA  52240

Customer Service

Regular Hours: Mon-Fri 10:00 am - 5:00 pm Central Standard Time (800) 828-8802

By E-mail:  AEICIOWA@aol.com

By Mail: Active Endeavors, 138 S. Clinton St., Iowa City, IA  52240

Shipping Information

Most orders are shipped next business day via UPS Ground (guaranteed 2-4 business days to most locations).  UPS Next Day and 2nd Day Air available for an additional charge.

You will receive an e-mail from UPS when your order goes out with a link to track your purchase.  Please be sure to enter your correct e-mail address at Checkout to take advantage of this feature.

Active Endeavors makes every effort to carry a very large in-stock inventory of all our products.  However, stock in some items may run out for short periods of time.  This may result in an item being specially ordered for you from the manufacturer and may make shipment time longer than expected.  You will be notified nea e-mail of circumstances causing unusually long delays (over 2 weeks).

Satisfaction is 100% guaranteed on all of our products.  Return UNWORN product for 100% merchandise refund, no questions asked.

Refused Shipments

If you decide to refuse any shipments from ActiveEndeavorsOnline.com, you are responsible for the original shipping charges to you, any duties, taxes and/or customs charges that are incurred on the package (on both the original and return shipments), and the cost of returning to ActiveEndeavorsOnline.com.  This amount will be subtracted from your merchandise refund.

Shipping restrictions

We use UPS and Federal Express for delivery, and therefore are unable to deliver to APO/FPO addresses, as well as P.O. Boxes.  We do not offer Saturday Delivery.  PLEASE NOTE:  Some countries may have restrictions on the receipt of specific items.

What is your return policy?

If you are unhappy with your purchase, simply send your UNWORN product and packing slip within 30 days of receipt to:

Active Endeavors, 138 S. Clinton St., Iowa City, IA  52240.

Upon receipt of the merchandise, Active Endeavors will refund your account the cost of the merchandise.  To receive the size or style you want, simple place a new order on our site.

Where do I send my return or exchange?

Please send your return or exchange to:  Active Endeavors, 138 S. Clinton St., Iowa City, IA  52240.  (319) 337-9444 or toll free (800) 828-8802.

When will my credit card be refunded?

Once your package has been received at Active Endeavors, your refund will be processed in the original form of payment within five (5) business days.  You will be notified via e-mail to the address listed on your account when this transaction has taken place.  Pleas note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from ActiveEndeavorsOnline.com.

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